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FAQ
Q: What
are a Generic name and Brand name of drugs?
When a company develops a new drug, it gives the drug two names:
- Generic name
the chemical compound that makes up the drug
- Brand name what
the manufacturer calls the product
The company patents the drug for 20 years giving
them the exclusive and legal right to manufacture
and market the drug.
Q:
If brand name drugs and generic drugs have the same active
ingredients, why do they look different?
A: By trademark laws do not allow a generic drug to look
exactly like the brand-name drug. However, a generic drug
must duplicate the active ingredient. Flavors , colors
, and certain other inactive ingredients may be different.
Q:
What is the effectiveness when I buy drug by generic name?
A: When your buy a generic drug, you can be sure that
you're getting the quality medication ,as good as brands
in terms of effectiveness , at a lower price because generic
manufacturers don't have the investment costs of the developer
of a new drug.
Q:
Can I get all the medications available in the US?
A: No. We will not ship any narcotic, scheduled drugs or
controlled substances (such as Valium, Vicodin , etc.).
Q: Do I have to
pay a fee to get a VrDrug account?
A: No , VrDrug will never charge you hidden fees or membership
fees of any kind.
Q: How to order with VrDrug.com ?
A: It's 2 easy way to place order with us :
1. Online Order : First ,register for your account in this page
http://www.vrdrug.com/php/shopping_cart/myaccount.php
After you receive our confirmed register mail ,just choose
your medication, Add to cart and check out.
You will find member login page :
Please fill your Email and password in
Existing Member
and go to our online payment page.(SSL System.)
After you completely place order (Fill
your Credit card informatin on SSL Page and Click Send),you
will recieve confirmed Email that contain your order number,your
order information.
Important
note: If you do not receive any confirmed
Email from our site in 12 hours,Please contact us because
your mail server may think our automatically mail is Spam.
So Please set your Email for receiving mail from sale@vrdrug.com
2. Fax Order : Use my Price Request or Order Form to checking your expected drugs ,Fill your information and fax it to us at +1-501-640-2970 (US Number)
Q : What are your shipping rates and policies and How long will it take to receive my medicines?
A: All price of our medicine is included the shipping fee by regular airmail delivery within 10-20 days. (which will be varies upon each country.)
For Express shipping by express mail within 4-7 days. But Additional fee of 30$ will be charged. (Please note this option is Not Available for USA customers.)
Q:
How much minimum order do you accept?
A: No minimum order but we charge $10 USD for shipping fee
when your totally order price less than $30 USD .To avoid
this shipping fee charge , Please place order more than
$30 USD .
Q:
What is your cancellation policy?
A: If your transaction already
completed. We have to refund via your credit
card . Every refund requires 20-30 business days.Because
the banks'processing flow is far off VrDrug's control.
Q:
Can I return my drugs?
A: Due to the Federal law , We cannot refunds , returns
or exchanges of your medications.
Q: How do I pay?
A: We accept only Master Card and Visa. or Western Union.
Q: How about your ordering process?
A: When we receive your order , we send a confirmative e-mail. When we ship your medication ,we send confirmative shipment e-mail to you.
Q:
Why I do not receive comfirmed Email after place order?New
A: In this case ,
1. Your mailbox is full.
2. Your Email is setting for protecting
SPAM. espectially AOL Hotmail
and MSN's
user,Please set your mail for recieve mail from sale@vrdrug.com
or Add Email sale@vrdrug.com to your address book.
However,If you do not received our mail
in 24 hours after place order ,Please contact sale@vrdrug.com
Please note
that :If you contact us and do not receive any reply mail
from us in 36 hours.It may happen from your Email Spam Filter
setting.
Q:
Why I can not check out, It keeps bringing me back
to the Login page over and over times.?New
A: In this case ,
Please ensure that you have VrDrug registered
mail in your mailbox.
If you recieved our mail that contain
your Password.,You is our Existing
Customer..
It's easy for place order,Just add your
preferred medication and check out .
In Member Login Page,Please fill your
Email and Password in Existing
Customer.
And go to our online payment page (SSL
128 bit.).
Q:
How do I refill or reorder ?New
A: Eazy way in 3 steps :
1.You just find (You can type your drug name in our search
box and click GO.) and choose your medication .
2. Click "Add to cart
" and "Check out"
3. In Member Login Page,Please
fill your Email and Password ,you will go to Payment
Online Page that use SSL system.
If you have any questions, please do not
hesitate to contact us. mail to sale@vrdrug.com
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